Privacy Policy

The Royal Tiger Villa ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or make a booking.

1. Information We Collect

We collect the following information when you make a booking or contact us:

• Full name, email address, and phone number
• Check-in and check-out dates, number of guests
• Special requests or preferences
• Payment information (processed securely by Razorpay – we do not store card details)
• IP address and basic browser information (for website security)

2. How We Use Your Information

• To process and confirm your room booking
• To send booking confirmation and updates via email
• To respond to your enquiries or support requests
• To improve our services and website experience
• To comply with legal and regulatory requirements

3. Payment Information

All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, see, or have access to your credit/debit card details. Please refer to Razorpay's Privacy Policy for details on how they handle payment data.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• With payment processors (Razorpay) to complete transactions
• When required by law or government authorities
• To protect the safety and security of our guests or property

5. Data Storage and Security

Your data is stored securely in our database. We use appropriate technical measures to protect your information from unauthorised access, alteration, or disclosure. Booking data is retained for a minimum of 2 years as required for business records.

6. Cookies

Our website uses session cookies to manage your booking process. These cookies are essential for the website to function correctly and do not track you across other websites. We do not use advertising or tracking cookies.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of incorrect data
• Request deletion of your data (subject to legal obligations)

To exercise these rights, please contact us at theroyaltigervilla@gmail.com.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: theroyaltigervilla@gmail.com
• Phone: +91 95543 91313
• Address: The Royal Tiger Villa, Malhpur, Khajurya, Puranpur, Pilibhit, UP – 262122, India